Privacy Policy

Last updated: June 2026

1. Introduction

This Privacy Policy describes how Kwacha Kulture B.V. (“Kwacha Kulture”, “we”, “us”), a company incorporated in the Netherlands, handles personal information across our websites, applications, and services (together, the “Platforms”). By using our Platforms, you agree to the practices described here.

2. Information we collect

We collect information in a few ways:

• Information you give us — such as your name, username, email address, and profile details when you create an account or contact us.
• Content you create — the posts, media, listings, messages, and other content you choose to share on our Platforms.
• Transaction information — records of purchases, payouts, and other activity needed to provide our services. Payment card and banking details are handled by our payment providers, not stored by us.
• Usage and device information — basic technical information your browser or device shares automatically, such as general location, device type, and how you interact with our Platforms, used to keep them secure and working well.

3. How we use your information

• To provide, operate, and improve our Platforms and features.
• To create and manage your account and process your transactions and payouts.
• To personalise content and recommendations relevant to you.
• To communicate with you about updates, security, and support.
• To keep our Platforms safe, prevent fraud and abuse, and comply with the law.

4. Legal bases for processing

Where the GDPR applies, we process personal information on the basis of your consent, to perform our contract with you, to pursue our legitimate interests in operating and improving our Platforms, and to comply with our legal obligations. You may withdraw consent at any time where processing is based on it.

5. How we share information

We do not sell your personal information. We share it only as needed:

• Service providers — trusted third parties that help us operate, such as payment, hosting, communications, and analytics providers, who may only use it to provide services to us.
• Other users — content and profile details you choose to make public are visible to others, as you would expect on a social or marketplace platform.
• Legal and safety — where required by law, or to protect the rights, safety, and security of our users and Platforms.
• Business transfers — in connection with a merger, acquisition, or reorganisation, subject to this policy.

6. Payments

Payments and payouts are processed by established third-party payment providers. We do not store full card numbers or banking credentials. Those providers process your payment information under their own privacy terms.

7. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, keep our Platforms secure, and understand how they are used. You can control cookies through your browser settings; disabling some may affect how the Platforms work.

8. Data retention

We keep personal information only for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we delete or anonymise it.

9. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your information, subject to legal limits.
• Object to or restrict certain processing, and request portability of your data.
• Withdraw consent and lodge a complaint with your local data protection authority — in the Netherlands, the Autoriteit Persoonsgegevens.

To exercise any of these rights, contact us using the details below.

10. International transfers

We operate across borders, so your information may be processed in countries other than your own. Where we transfer data internationally, we take steps to ensure it remains protected in line with applicable law.

11. Security

We use appropriate organisational and technical measures to protect your information. Sensitive details such as payment credentials are protected by our payment providers. No system is perfectly secure, but we work continuously to safeguard your data.

12. Children’s privacy

Our Platforms are not directed to children under the age required by local law to consent to online services, and we do not knowingly collect their personal information. If you believe a child has provided us information, please contact us and we will take appropriate steps.

13. Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the date above and, where appropriate, notify you. Continued use of our Platforms means you accept the updated policy.

14. Contact us

Questions about this policy or your personal information? Contact Kwacha Kulture B.V. at privacy@kwachakulture.com.